Ordering and Delivery

We offer our customers two catalogue seasons per year: the spring season and the autumn season. For each season, we use three order deadlines that correspond with three delivery times, all of which can be found on the back of the catalogues. This allows us to tailor deliveries as closely as possible to our customers' wishes and the availability of the products.

Our product range consists of flower bulbs and perennials - seasonal products that are highly dependent on natural factors such as the weather. Although we do everything we can to deliver orders in full, we cannot offer a 100% delivery guarantee. In a normal season, we deliver between 95% and 100% of the catalogue products on average.

For bulk orders of flower bulbs and perennials, delivery depends on the time of purchase and the availability at our suppliers. If possible, we try to deliver these bulk products at the same time as the regular catalogue order. If this is not possible, a suitable alternative delivery time will be proposed in consultation.

We advise our customers to place their orders in good time, taking into account the ordering times per season, so that we can realise optimal delivery.

Do you have any questions about specific delivery times, availability or the ordering process? Please feel free to contact one of our sales representatives, we are happy to think along with you.

Frequently Asked Questions: 

1. When should I order to guarantee delivery by a specific date?
   Please see the order deadlines and delivery dates on the back of the catalogues or ask one of our sales representatives for the dates.

2. Is my order complete?
   We can provide you with a current status update upon request.

3. When will my order be ready?
   We will inform you of the expected delivery date as soon as the order has been confirmed.

4. Can I still change my order?
   In most cases, yes, as long as the order has not yet been processed. Please contact us as soon as possible.

5. Can we change the pick-up date (earlier or later)?
   This is possible, depending on the planning and production capacity.

6. Some products were not delivered — what now?
   We recommend suitable replacements if possible, otherwise we will inform you of the reason for the non-delivery.

7. I want/don't want a datalogger — is that possible?
   Yes, please indicate your preference when ordering. Please note: without a datalogger we cannot accept complaints about transport damage.